Integrated Chat Response
The 3-RD service integrates multi-channel chat technology, Automated Chat Bot and experienced Chat Agents together to offer customers a complete Chat Service.
There is no need to do it yourself. Start with just one and grow tomeet demand. Our experienced chatagents meeting customer’s needsand business service levels
New customer chats are offered optional commonly used choices. One-press moves the chat quickly to the desired topic and provides relevant responses saving both the customer and chat agent’s time.
Every chat is monitored by a real Chat agent. When the customer leaves the Automated Chat-Bot process the real Chat Agent takes over immediately and seamlessly. There is no “Please wait while I transfer you to and agent”
Respond to your customerimmediately. Help them to staywith your business.
Extend your response time to match customer’s needs. When they start to chat in the evening or weekend, they will get an answer.
Your customers use websites, and chat like Line and facebook. Your chat response needs to be where your customers are.
Increase sales 20-30%
Being available when the customer wants to chat, using the chat they are happiest with and always ready to answer. Your sales will increase 20-30%
30% cost reduction
No need to invest in staff or technology. Use only as much as you need. Chat agents can handle multiple chats simultaneously.
Understand how your customers interact with your business. Gain insight into their issues and how best to respond to them.